Multi-Year Accessibility Plan

Annual Review: March 13, 2025
Human Resources 2018 Accessibility for Ontarians with Disabilities Act (AODA) Page 1 of 4
Reviewed by the ED January 2024 Multi-Year Accessibility Plan

AODA – Multi-Year Accessibility Plan for the Integrated Accessibility
Standards Regulation (IASR)
Intent
This 2018 to 2023 accessibility plan outlines the policies and actions that Brampton Caledon Community Living
(BCCL) will put in place to improve opportunities for people with disabilities in accordance with the requirements
communicated under the Integrated Accessibility Standards, Ontario Regulation 191/11.
Statement of Commitment
BCCL believes in equal opportunity and is committed to providing a barrier-free environment that allows all
people to maintain their independence and dignity. As an organization, we respect and uphold the requirements
set forth under the Accessibility for Ontarians with Disabilities Act (AODA) (2005) and its associated Regulations
and strive to meet the needs of individuals with disabilities in a timely and effective manner.
Questions or concerns regarding BCCL’s Accessible Customer Service Policy and Multi-Year Accessibility Plan are
to be directed to the Human Resources department. We encourage any individual interested in providing
feedback to do so by any of the following means:
In-Person: Please print and fill out the AODA Customer Feedback form available on our website and drop
it off at 34 Church Street West, Brampton, Ontario L6X 1H3 reception. Hard copies of the
Feedback form are available at reception. For more information, ask to speak to Human
Resources.
In Writing: Please mail the AODA Customer Feedback form to: 34 Church Street West, Brampton, Ontario
L6X 1H3 to the attention of Human Resources.
Via telephone: 905-453-8841
TTY: 905-456-6911
By Email: [email protected]
Annual Review: March 13, 2025
Human Resources 2018 Accessibility for Ontarians with Disabilities Act (AODA) Page 1 of 4
Reviewed by the ED January 2024 Multi-Year Accessibility Plan
Multi – Year Accessibility Plan:
ACCESSIBILITY REQUIREMENT Status Accomplishments Action
 Accessible Customer Service Policy:
Develop and implement an Accessible Customer Service Policy
addressing all requirements under the regulation.
Develop and deliver training to all staff, volunteers, and
placement students and individuals completing work on behalf of
BCCL.
Provide training to all new staff.
Develop and make public a process for receiving and responding
to feedback from customers with disabilities.
Completed 2011
Developed and
implemented policy
organization wide.
Ensured ongoing
compliance
Human
Resources
Department
 Multi-Year Accessibility Plan:
Create and make public a multi-year accessibility plan.
Provide the plan in accessible formats upon request.
Review the plan every five (5) years.
This plan will be amended as required and will be reviewed fully
by the Executive Director within five (5) years.
Completed 2018
Created multi-year
accessibility plan.
Communicated to all
staff and posted on
BCCL’s website
Human
Resources
Department
DESIGN OF PUBLIC SPACES
Washrooms were redesigned to accommodate wheelchair
accessibility.
Wheelchair ramps were built outside the BCCL locations.
Completed 2015
Redesigned washrooms
that are accessible to
current and potential
employees as well as
public.
Property
Management
Annual Review: March 13, 2025
Human Resources 2018 Accessibility for Ontarians with Disabilities Act (AODA) Page 1 of 4
Reviewed by the ED January 2024 Multi-Year Accessibility Plan
ACCESSIBILITY REQUIREMENT Status Accomplishments Action
PREVENTATIVE & EMERGENCY MAINTAINANCE
Service disruptions may occur due to reasons that may or may not
be within the control or knowledge of BCCL. In the event of any
temporary disruptions to facilities or services that persons with a
disability rely on to access or use BCCL’s goods or services,
reasonable efforts will be made to provide advance notice. In some
circumstances such as in the situation of unplanned temporary
disruptions, advance notice may not be possible.
Notifications will Include:

In the event that a notification needs to be posted the following
information will be included unless it is not readily available or
known:
 goods or services that are disrupted or unavailable
 reason for the disruption
 anticipated duration
 a description of alternative services or options
Notifications Options:
When disruptions occur BCCL will provide notice by:
 posting notices in conspicuous places including at the
point of disruption, at the main entrance and the nearest
accessible entrance to the service disruption and/or on
the BCCL website;
 contacting people with appointments.
 verbally notifying persons when they are making a
reservation or appointment; or
 by any other method that may be reasonable under the
circumstances.
Completed Accessibility
Requirements
TRAINING
Train all current employees, including contract, placement
students, volunteers on applicable IASR requirements and the
organization’s responsibilities under the Human Rights Code (as it
pertains to persons with disabilities).
Completed 2011
Trained new staff
through the onboarding
process and existing
staff, volunteers,
placement students
with respect to
Human
Resources
Department
Annual Review: March 13, 2025
Human Resources 2018 Accessibility for Ontarians with Disabilities Act (AODA) Page 1 of 4
Reviewed by the ED January 2024 Multi-Year Accessibility Plan
ACCESSIBILITY REQUIREMENT Status Accomplishments Action
Training for new employees will be delivered via three (3) online
training modules:
 AODA – Customer Service Standards Training.
 IASR: Information and Communication Standards and
Employment Standards Training.
 AODA- Understanding Human Rights Training
Certification of completed training will be retained via the
company’s online training portal.
accessibility
requirements.
INFORMATION AND COMMUNICATION
To date, BCCL’s website and its content meet the requirements
under the Web Content Accessibility Guidelines (WCAG 2.0) level
A.
BCCL provides all online training content with closed captioning
functionality which ensures the accessibility of our online
content.
Completed 2019
Created Accessible
information and
Communications
standards to
incorporate all
requirements of the
IASR.
Key documents posted
on BCCL’s website in
accessible format.
Installed text to speech
software on BCCL’s
website
IT
Department
RECRUITMENT AND EMPLOYMENT
BCCL job postings include information on how to request an
accommodation during the recruitment process.
Should a candidate request an accommodation, BCCL will discuss
alternate option/solutions that best suit the candidate’s needs.
Provide updated information on accommodations policies to
employees when revised.
Completed 2011
During the recruitment
process, ensured
applicants are notified if
selected for an
interview that
accommodations are
available upon request.
Updated posting
templates to include
accessibility statement
Ensured ongoing
compliance
HR
Department
RETURN TO WORK Completed 2011 HR
Department
Annual Review: March 13, 2025
Human Resources 2018 Accessibility for Ontarians with Disabilities Act (AODA) Page 1 of 4
Reviewed by the ED January 2024 Multi-Year Accessibility Plan
ACCESSIBILITY REQUIREMENT Status Accomplishments Action
BCCL has a return-to-work process for our employees who have
been absent from work due to a disability and require a
workplace accommodation to return to work.
Our Human Resources department ensures that documentation
pertaining to the return-to-work process for the employee is
completed, their medical practitioners and WSIB are kept up to
date on employee’s progress.
Ensure ongoing compliance
Reviewed, updated, and
documented existing
return to work process
For More Information please contact:
Human Resources Department
Brampton Caledon Community Living
34 Church Street West
Brampton, ON L6X 1H3
Phone: 905 453 8841